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Financial Services Associate

4 weeks ago

Princeton, New Jersey, United States Princeton University Full time
Job Summary

We are seeking a highly skilled and customer-focused Financial Services Associate to join our team at Princeton University. As a key member of our Financial Service Center, you will provide exceptional support to the University community on a range of finance and treasury-related processes.

Key Responsibilities
  • Direct Customer Service Support
    • Utilize the Princeton Service Portal to provide direct support in-person, by phone, or by email to members of the University community on finance and treasury-related processes.
    • Provide a wide range of financial services to the University community, including buying and paying, payroll, travel, and student accounts.
    • Represent the Office of Finance and Treasury at informational events, including Freshman sign-in and the Graduate Student Fair.
    • Serve as a Notary Public for members of the University community.
    • Manage customer support for the departmental credit card and travel card programs.
  • Systems Security and Access
    • Manage security and systems access to all University financial systems supported by the Office of Finance and Treasury.
  • Cashiering Support
    • Provide cashiering services to the University community, including managing disbursement of currency and accounting validation for departmental replenishment of petty cash funds.
  • Process Improvement and Training
    • Develop and implement tracking mechanisms to monitor and evaluate the effectiveness of service delivery.
    • Partner with the Finance and Treasury training coordinator to develop and deliver training programs on finance and treasury-related topics.
Qualifications
  • Relevant work experience in finance, accounting, or a related field, or a bachelor's degree in a related area.
  • 1-3 years of relevant work experience.
  • Strong customer-service focus and excellent written and oral communication skills.
  • Outstanding organizational, prioritization, and multitasking skills, working in a fast-paced environment with frequent interruptions.
  • Knowledge of financial analysis and reporting, accounting procedures, and budget reconciliations, preferably in an academic setting.
  • Experience in a high-level service delivery position, including phone and/or email support.
  • Ability to effectively and accurately analyze, troubleshoot, and support inquiries about financial transactions across various financial systems.
  • Experience in communicating policy or procedure effectively to a broad customer base.
  • Attention to detail, accuracy, and discretion, especially when provisioning system access, working with personally identifiable information, and cash handling and financial information.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.