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Beverage Services Supervisor
2 months ago
Position Summary: The Assistant Beverage Operations Manager plays a pivotal role in ensuring exceptional service and operational excellence within a vibrant gaming environment.
Key Responsibilities:
- Deliver outstanding guest service experiences to both internal and external patrons.
- Oversee all facets of beverage management within a casino setting.
- Guarantee adherence to all responsible alcohol service regulations.
- Assist in guiding team members on proper alcohol handling, cash management, and workplace safety protocols.
- Maintain a reliable attendance record with minimal absences or tardiness.
- Engage in additional projects and responsibilities as required.
Supervisory Duties:
Directly supervises a team of employees, executing supervisory responsibilities in alignment with the organization's policies and relevant laws.
Qualifications:
- High School Diploma or equivalent is mandatory.
- Previous experience in food and beverage management is essential.
- Experience in a high-volume bar, restaurant, or nightclub is advantageous.
- Must obtain and uphold a valid Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens training, and other necessary compliance certifications.
- Exhibit the GILA WAY principles: Greet, Interact positively, Listen actively, and Appreciate our guests.
- Possess excellent guest service abilities, strong telephone manners, and be a proactive individual capable of completing tasks efficiently with minimal oversight.
- Ability to foster and maintain effective working relationships and gain cooperation from guests and team members.
- Strong interpersonal and communication skills, both verbal and written.
- This role requires, or the ability to acquire within one year, comprehensive knowledge of Enterprise Policies and Procedures, relevant regulations, and technical guidelines pertinent to the responsibilities.
Important Considerations:
As a condition of employment, all new hires must successfully complete the following:
- Pre-employment Alcohol/Drug Testing.
- Background checks, with ineligibility for applicants with certain criminal records.