Salesforce Health Cloud Analyst

2 days ago


Providence, Rhode Island, United States Delphi-US Full time

Job Title: Salesforce Health Cloud Analyst

Job Description:

We are seeking a highly skilled Salesforce Health Cloud Analyst to join our team at Delphi-US. The successful candidate will be responsible for providing support for a minimum of 35 hours a week, with the ability to work off-hour shifts, weekends, and holidays as needed.

Responsibilities:

  • Ability to learn an application quickly and help maintain and create training literature
  • Gather/create/capture requirements for additions or changes to the application that are prioritized with leadership
  • Summarize the needed changes by creating "user stories" or describing the needs of the team in a standardized format
  • Lead user acceptance testing (UAT) for each new release of the application
  • Educate and train peers and establish a support network of super users to educate and train the team
  • Perform other duties as assigned by supervisor

Requirements:

  • Bachelor's degree in Public Health, Health Informatics, Computer Science, or a related field
  • Must have experience testing applications
  • Must have experience with Service Clouds, Partner, and Customer Communities
  • Must have experience with Salesforce Health Cloud Application
  • Change Management experience with a SaaS application using agile approach
  • Software development lifecycle experience (agile preferred)
  • Use of JIRA for project management
  • Ability to create and execute a regression testing suite
  • Ability to lead under pressure in a calm and thoughtful manner
  • Must possess high level of emotional intelligence (EQ)
  • Must be highly competent individual who can think both strategically and tactically in numerous situations and is capable of toggling between the two seamlessly
  • Must have exceptional communication skills (e.g., verbal, written, presentation) and time management skills (e.g., ability to multi-task while meeting deadlines)

About Delphi-US:

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for premier corporations and a multitude of industries across the United States. Our team is highly experienced, friendly, professional, and ready to advocate on your behalf.



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