Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Care Professional to join our team at HGS - Hinduja Global Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working collaboratively with our team to achieve our goals.
Key Responsibilities:
- Provide customer support for financial accounts, including answering incoming calls, responding to customer inquiries, and resolving customer complaints.
- Identify customer needs through active listening and provide solutions to meet those needs.
- Work collaboratively with our team to resolve customer issues and improve customer satisfaction.
- Deal with payments, billing disputes, and fraud claims in a professional and timely manner.
- Provide information to customers about their accounts, credit cards, and other financial products.
What We Offer:
- Bonus potential
- Best-in-class medical, dental, and vision benefits
- Refer-a-Friend bonuses
- Employee assistance programs
- Work-at-home opportunities
- Career advancement opportunities
- A people-focused environment where you can make lifetime connections and friendships
Qualifications:
- At least 18 years of age or older
- Strong English communication skills, both oral and written
- Flexibility to work various shifts within our hours of operation
- Good working knowledge of computers and computer applications
- Good attention to detail, adaptability, and dependability
- Ability to work independently in a virtual environment
- Must be residing in Peoria, Illinois, or within a 100-mile radius
- Must have at least 1 year of consecutive experience in a contact center, call center, or BPO setup
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