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Patient Call Center Representative

1 month ago


Maple Grove, Minnesota, United States North Clinic Full time
Job Summary

Voyage Healthcare is seeking a skilled Patient Call Center Representative to join our team. As a key member of our healthcare team, you will be responsible for answering and responding to patient calls, providing accurate and timely information, and ensuring seamless communication between patients, providers, and other healthcare stakeholders.

This is a unique opportunity to work in a fast-paced and dynamic environment, where you will have the chance to make a real difference in the lives of our patients.

We are looking for a highly organized and detail-oriented individual with excellent communication and interpersonal skills. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities
  • Answer and respond to patient calls in a timely and professional manner
  • Provide accurate and timely information to patients and providers
  • Document all patient-related interactions in the medical record
  • Collect and relay information to providers from outside callers
  • Relay information to patients regarding diagnostic procedures, medications, and other healthcare-related information
  • Maintain confidentiality in all matters regarding the clinic, patients, and employees
Requirements
  • Licensed by the Minnesota Board of Nursing and/or certification from AMT/AAMA
  • CPR certification
  • Minimum 1 year experience in a healthcare setting
  • Excellent communication and interpersonal skills
  • Strong organization skills and ability to work independently and in a team setting
What We Offer
  • A supportive and collaborative work environment
  • Paid Time Off (PTO)
  • Paid Holidays + birthday floating holiday
  • Medical, Dental & Vision Insurance
  • Long Term Disability Insurance (LTD)
  • Short-Term Disability Insurance (STD)
  • Company-paid life insurance
  • Retirement Benefits with 401(k) match
  • Education Assistance
  • Employee Assistance Program (EAP)