Medical Support Specialist

2 weeks ago

Austin, Texas, United States Advanced Pain Care Full time
Job Description

Job Summary

The Medical Assistant (MA) plays a vital role in the examination and treatment of patients under the direction of a physician and/or mid-level provider. This position requires a high level of customer service and communication skills to provide information, services, and assistance to patients.

Key Responsibilities:

  • Greets patients, introduces self, and escorts them to the exam room.
  • Verifies patient information, medical history, medications, and confirms the purpose of the visit.
  • Interviews patients, measures vital signs, and records information on patients' charts.
  • May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.
  • Prepares treatment rooms for examination of patients.
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records.
  • Completes diagnostic and procedure coding as required.
  • Counsels patients by transmitting physician's orders and questions about surgery.
  • Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission, and consent forms.
  • Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
  • Familiar with standard concepts, practices, and procedures within the medical field, including basic medical terminology.
  • Practices safe habits, including infection control, lifting procedures, etc.
  • Presents a professional image and customer focus.
  • Practices teamwork by helping others willingly and communicating in a professional manner.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Serves and protects the practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements.
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Operates standard office equipment, such as a copier, personal computer, fax, etc.
  • Has regular and predictable attendance.
  • Adheres to Advanced Pain Care's Policies and procedures.
  • Performs other duties as assigned.

Requirements:

  • Education: Requires a high school diploma or GED.
  • Experience: One or more years' experience preferred.
  • Knowledge, Skills, and Abilities:
    • Clear and precise communication.
    • Ability to pay close attention to detail.
    • Effectively manages day by organizing and prioritizing.
    • Possesses excellent phone and customer service skills and abilities.
    • Protects patient information and maintains confidentiality.
    • Knowledge of general medical terminology.
    • Organizational skills and ability to identify, analyze, and solve problems.
    • Works well independently as well as with a team.
    • Strong written and verbal communication skills.
    • Interpersonal/human relations skills.

Working Conditions:

  • Environmental Conditions: Medical Office environment.
  • Physical Conditions:
    • Must be able to sit and/or stand for prolonged periods of time.
    • Must be able to bend, stoop, and stretch.
    • Must be able to lift and move boxes and other items weighing up to 30 pounds.
    • Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

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