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Field Service Operations Manager

2 months ago


King of Prussia, Pennsylvania, United States DISH Full time
Job Summary

DISH, a leading provider of satellite television and internet services, is seeking a highly skilled Field Service Manager to lead our team of field professionals. As a Field Service Manager, you will be responsible for overseeing the overall direction of our field service technicians to ensure exceptional customer satisfaction.

Key Responsibilities
  • Team Leadership: Direct, coach, and develop a high-performing team of field service technicians to deliver outstanding customer service.
  • Training and Development: Support new employees through comprehensive training and future development programs.
  • Quality Assurance: Conduct on-site inspections to evaluate and coach team members on quality service and adherence to safety standards.
  • Performance Improvement: Work closely with technicians to identify areas for improvement and implement strategies to enhance team and individual performance.
  • Fleet Management: Oversee fleet-related processes, including vehicle maintenance and upkeep.
  • Customer and Employee Issues: Address escalated customer and employee issues in a timely and professional manner.
Requirements
  • Education: High school diploma; college degree preferred but not required.
  • Skills and Qualifications: Strong leadership and problem-solving abilities, excellent interpersonal skills, and a customer service focus.
  • Physical Demands: Ability to frequently lift and/or move up to 75 pounds, work in small spaces, and safely operate a motor vehicle.
Benefits

DISH offers a comprehensive benefits package, including flexible spending accounts, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.