Global Technical Support Professional
3 weeks ago
Overview of the Job:
">This is a unique opportunity to join Oracle as a Systems Engineer, supporting our customers in resolving technical issues and implementing systems. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences.
">The Systems Engineer will be responsible for resolving technical issues related to Oracle's Electronic Support Services, as well as system implementations, HL7 integrations, and monitoring/maintenance of Oracle Health's solutions and services. They will also collaborate with internal teams to address complex customer inquiries and escalate issues as needed.
">To succeed in this role, the Systems Engineer must have a strong understanding of cloud computing, software development, and technical support principles. They must also possess strong problem-solving skills, the ability to work independently and collaboratively, and a commitment to ongoing learning and professional development.
">Key Responsibilities:
">- ">
- Technical issue resolution related to Oracle's Electronic Support Services">
- System implementation, including HL7 integrations and monitoring/maintenance of Oracle Health's solutions and services">
- Collaboration with internal teams to address complex customer inquiries and escalate issues as needed">
- Development and maintenance of technical documentation and knowledge base">
- Participation in training and development programs to enhance technical skills and knowledge">
Requirements and Qualifications:
">- ">
- Minimum of 4 years of combined education and relevant work experience">
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field">
- Familiarity with HL7 integration standards">
- Knowledge of Linux operating systems">
- Experience with SQL and database management">
- Proficiency in C++ programming">
- Previous customer service experience">
- Experience with IT troubleshooting and code diagnostics">
Salary Range:
">$27.07 to $54.13 per hour (approximately $56,300 to $112,600 per annum)
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