Customer Experience Representative

3 days ago


Memphis, Tennessee, United States Michaels Stores Full time
Job Overview:

We are seeking a skilled and customer-focused Customer Experience Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-merchandised store environment.

Key Responsibilities:
  1. Sales Floor Performance: Maintain a high level of customer satisfaction by providing expert advice, recommending products, and resolving issues promptly.
  2. Store Recovery: Ensure the store is well-merchandised, clean, and organized, including stockrooms, shelves, and display fixtures.
  3. Truck Unloading: Safely unload trucks, restock merchandise, and maintain store recovery standards to meet our Brand Promises.
  4. Omni-channel Processes: Assist with Buy Online Pickup in Store (BOPIS), Ship From Store (SFS), and other digital platforms.
  5. Training and Development: Participate in training programs to develop skills and knowledge in areas such as custom framing, painting, and other creative techniques.
  6. Community Involvement: Educate customers on our various promotions, events, and workshops, and promote Michaels' community involvement initiatives.
Requirements:
  • High school diploma or equivalent required; some college or vocational training preferred.
  • Previous retail or customer service experience an asset.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Physical ability to lift up to 50 pounds, stand for long periods, and move throughout the store.
Compensation and Benefits:

$16.00 - $19.00 per hour, depending on experience and qualifications, plus health insurance, paid time off, tuition assistance, and employee discounts.



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