Lead Customer Experience Representative

5 days ago


Memphis, Tennessee, United States Baptist Memorial Full time
About the Role:

The Customer Service Lead will be responsible for leading a team of customer service representatives, ensuring that all customer interactions are handled professionally and efficiently. This includes resolving customer complaints, providing information about services and policies, and making recommendations to improve customer satisfaction.

The successful candidate will have a strong background in customer service, with experience in handling multiple customer inquiries simultaneously. They will also possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.



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