Customer Service Associate

1 week ago


Cypress, Texas, United States Staff My Agency Full time

As a successful State Farm Agent seeks to join their winning team, they require a qualified professional to fill the role of Customer Service Representative. This position does not demand prior insurance experience as comprehensive training and licensing will be provided.

We are looking for an energetic individual with excellent interpersonal skills who is passionate about delivering remarkable customer experiences. The ideal candidate thrives in fast-paced environments and has a strong work ethic.

Key Responsibilities:

  • Establish and maintain customer relationships through regular follow-ups.
  • Provide prompt and accurate customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate customers about various insurance options.
  • Maintain a high level of productivity while demonstrating a total commitment to success each day.

Benefits and Advantages:

  • The hourly wage plus commission/bonus structure offers a unique opportunity for growth and advancement.
  • A generous paid time off policy allows for relaxation and rejuvenation.
  • This role provides valuable experience in the insurance industry, which can be leveraged for future career opportunities.
  • Promote within our office and advance your career with us

Requirements:

  • Foster excellent interpersonal skills to build strong relationships with customers.
  • Demonstrate exceptional communication skills, both written and verbal.
  • Develop organizational skills to prioritize tasks effectively.
  • Be self-motivated, detail-oriented, and proactive in problem-solving.
  • Cultivate a dedication to providing exceptional customer service.
  • Learn computer functions efficiently.
  • Show pride in accurately completing tasks on time.
  • Work collaboratively within a team environment.
  • Effectively manage multiple responsibilities simultaneously.
  • Provide thorough activity reports to the agent.
  • OBTAIN Property & Casualty license (must be able to obtain)
  • OBTAIN Life and Health license (must be able to obtain within 90 days of hire date)
  • Remain up-to-date with product changes, licensing requirements, technical developments, and continuing education.

In this role, you'll have the chance to succeed and grow with our team If you're motivated and enthusiastic about helping others, we encourage you to apply. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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