Customer Service Representative

4 days ago


Cypress, Texas, United States VillaSport Full time

VillaSport Athletic Club and Spa offers an exciting opportunity for a highly motivated individual to join our team as a Member Services Associate. With a focus on delivering exceptional customer service, this role is perfect for someone who thrives in a fast-paced environment.

About the Job

The Member Services Associate will be responsible for providing consistent quality service, accurate information regarding all areas of club operations, and monitoring the Member Services Desk. This includes policies and procedures. The successful candidate will have excellent phone skills, ability to handle intermittent heavy phones, and efficient organizational skills to handle multiple tasks simultaneously.

Key Responsibilities

  • Provide exceptional customer service to members and guests
  • Monitor the Member Services Desk and respond to member inquiries
  • Accurately process member transactions and resolve issues promptly
  • Maintain a high level of knowledge about club operations, services, and promotions

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Previous customer service experience preferred
  • Bilingualism a plus

What We Offer

  • A competitive salary of $45,000 - $60,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous 401(k) plan with a company match of up to 4% of your compensation
  • A fun and dynamic work environment with opportunities for growth and development

Why Join Our Team?

VillaSport is a growth-oriented company that values its employees and provides opportunities for advancement. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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