Friendly Voice Representative

1 week ago


Lawton, Oklahoma, United States Pippin Brothers Full time
Key Responsibilities

The Customer Service Representative will be responsible for:

  1. Promoting Customer Satisfaction by Booking Service Appointments:
    • Converting incoming customer calls into booked service appointments.
    • Using active listening, problem-solving, and professional communication to identify customer needs and align them with company services.
  2. Maintaining and Updating Customer Database:
    • Accurately inputting and updating customer information in the company's database.
    • Ensuring records are current, organized, and compliant with company standards.
  3. Maintaining Communication with Dispatcher and Manager:
    • Coordinating with the dispatcher to schedule and confirm service appointments.
    • Providing timely updates to the manager regarding customer concerns or feedback.

The estimated salary for this position is $15.00 per hour.

We offer a competitive benefits package, including insurance available, 401k Plan with company contribution, two weeks paid vacation, paid holidays, comprehensive training and professional development, and a positive and supportive team environment.



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