Membership Experience Specialist

3 weeks ago


Washington, Washington, D.C., United States Planet Fitness Full time
About Our Team

We are a dynamic and fast-paced team at Planet Fitness, committed to delivering an exceptional customer experience to our members, prospective members, and guests. As a Membership Experience Specialist, you will play a key role in making this happen.

You will be responsible for delivering outstanding customer service, managing front desk operations, and ensuring that our members feel valued and supported. If you have a passion for fitness, excellent communication skills, and a commitment to providing outstanding customer service, we want to hear from you

Key Responsibilities
  • Front Desk Operations: Greet members, prospective members, and guests, provide exceptional customer service, answer phones, check members into the system, new member sign-up, and take prospective members on tours.
  • Account Maintenance: Facilitate updates to members' accounts, respond to questions and concerns in a timely and professional manner, and elevate issues to management as needed.
  • Cleanliness and Organization: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Education: High School diploma or equivalent required.
  • Age: Must be 18 years of age or older.
  • Experience: Customer service background preferred.
  • Skills: Basic computer proficiency, strong communication skills, ability to empathize and problem solve, and diplomacy in all interactions.
Compensation and Benefits

The estimated salary for this role is $32,000 - $42,000 per year, depending on experience and qualifications. We offer a range of benefits, including health insurance, paid time off, and opportunities for career growth and development.



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