Pharmacy Order Entry Specialist

5 days ago


Columbus, Ohio, United States Synchrony Health Services Full time

Job Summary:

We are seeking a skilled Pharmacy Order Entry Specialist to join our team at Synchrony Health Services. As a Pharmacy Order Entry Specialist, you will play a critical role in ensuring the accurate and timely processing of pharmacy orders.

Key Responsibilities:

  • Enter incoming orders for pharmacy services, verifying customer and order information for correctness.
  • Inform customers of the receipt, pricing, shipping dates, and delays of orders.
  • Answer and respond to customer inquiries in a professional and courteous manner.
  • Sort, correlate, and distribute copies obtained from fax machines.
  • Receive and respond to customer complaints and/or issues, escalating concerns to the Order Entry Supervisor as needed.
  • Review and verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Assist specified departments in the preparation and shipment of orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Meet Expectations of Excellence for the position.
  • Support facilities, departmental goals, and the overall objectives of the Company.
  • Comply with all laws, regulations, and standards of ethical conduct.
  • Perform all job duties with a friendly, positive, and team-oriented approach.
  • Comply with all Company policies, procedures, rules, and standards.

Requirements:

  • Proficient math skills.
  • Preferred Pharmacy Technician experience/License.
  • Computer knowledge.
  • Customer service skills.
  • Telephone etiquette skills.
  • Able to sit for long periods of time.
  • Available to work overtime.
  • Available to work holidays and weekends.
  • Knowledge of medical language and abbreviations.
  • Detail-oriented.
  • High school diploma or GED.


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