Pharmacy Order Entry Specialist
5 days ago
Job Summary:
We are seeking a skilled Pharmacy Order Entry Specialist to join our team at Synchrony Health Services. As a Pharmacy Order Entry Specialist, you will play a critical role in ensuring the accurate and timely processing of pharmacy orders.
Key Responsibilities:
- Enter incoming orders for pharmacy services, verifying customer and order information for correctness.
- Inform customers of the receipt, pricing, shipping dates, and delays of orders.
- Answer and respond to customer inquiries in a professional and courteous manner.
- Sort, correlate, and distribute copies obtained from fax machines.
- Receive and respond to customer complaints and/or issues, escalating concerns to the Order Entry Supervisor as needed.
- Review and verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Assist specified departments in the preparation and shipment of orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Meet Expectations of Excellence for the position.
- Support facilities, departmental goals, and the overall objectives of the Company.
- Comply with all laws, regulations, and standards of ethical conduct.
- Perform all job duties with a friendly, positive, and team-oriented approach.
- Comply with all Company policies, procedures, rules, and standards.
Requirements:
- Proficient math skills.
- Preferred Pharmacy Technician experience/License.
- Computer knowledge.
- Customer service skills.
- Telephone etiquette skills.
- Able to sit for long periods of time.
- Available to work overtime.
- Available to work holidays and weekends.
- Knowledge of medical language and abbreviations.
- Detail-oriented.
- High school diploma or GED.
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