Guest Experience Manager

5 days ago


Paradise Valley, Arizona, United States Omni Hotels Full time

Company Overview

At Omni Hotels & Resorts, we pride ourselves on delivering exceptional guest experiences that exceed expectations. Our team members are passionate about creating memorable moments for our guests, and we're committed to excellence in every aspect of our business.

Job Summary

The Front Office Supervisor plays a critical role in ensuring the smooth operation of our front office, providing exceptional customer service, and driving revenue growth through effective upselling strategies.

Key Responsibilities

  • Solicit and analyze guest feedback to identify areas for improvement and implement changes to enhance the guest experience.

  • Develop and maintain relationships with key stakeholders, including corporate partners, travel agencies, and group planners.

  • Collaborate with cross-functional teams to deliver exceptional guest experiences, including special events, weddings, and group meetings.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements

  • High school diploma or equivalent required; prior supervisory experience preferred.

  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.

  • Ability to work flexible schedules, including weekends, nights, and holidays.

  • Basic computer proficiency and knowledge of hotel software systems.



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