Resort Guest Services Manager
2 days ago
Join Our Team
We're seeking an experienced and motivated Front Office Supervisor to join our team at Omni Hotels & Resorts. As a member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, providing exceptional customer service, and driving revenue growth through effective upselling strategies.
Key Responsibilities
Supervise front office staff, providing guidance and support to ensure excellent guest service delivery.
Process guest check-ins and check-outs, ensuring accurate room assignments and valid payment methods.
Block rooms according to guest preferences and drive revenue through effective upselling strategies.
Respond to guest requests promptly and professionally, addressing any issues or concerns in a timely manner.
Requirements
High school diploma or equivalent required; prior supervisory experience preferred.
Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
Ability to work flexible schedules, including weekends, nights, and holidays.
Basic computer proficiency and knowledge of hotel software systems.
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