Resort Guest Services Manager

2 days ago


Paradise Valley, Arizona, United States Omni Hotels Full time

Join Our Team

We're seeking an experienced and motivated Front Office Supervisor to join our team at Omni Hotels & Resorts. As a member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, providing exceptional customer service, and driving revenue growth through effective upselling strategies.

Key Responsibilities

  • Supervise front office staff, providing guidance and support to ensure excellent guest service delivery.

  • Process guest check-ins and check-outs, ensuring accurate room assignments and valid payment methods.

  • Block rooms according to guest preferences and drive revenue through effective upselling strategies.

  • Respond to guest requests promptly and professionally, addressing any issues or concerns in a timely manner.

Requirements

  • High school diploma or equivalent required; prior supervisory experience preferred.

  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.

  • Ability to work flexible schedules, including weekends, nights, and holidays.

  • Basic computer proficiency and knowledge of hotel software systems.



  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at the Scottsdale Plaza Resort. The successful candidate will be responsible for providing protection and communication with hotel guests and employees, as well as patrolling hotel premises to maintain security and detect potential hazards.

  • Security Officer

    11 hours ago


    Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Job SummaryThe Security Officer is a vital member of the Scottsdale Plaza Resort team, responsible for maintaining a safe and secure environment for guests and employees. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Omni Hotels & Resorts is dedicated to providing unforgettable experiences for our guests. The Front Office Supervisor plays a crucial role in ensuring that every guest feels valued and appreciated.**Key Responsibilities**Assist the Front Office Management team in delivering exceptional guest service.Process all guest check-ins and ensure seamless room...


  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    About UsThe Scottsdale Plaza Resort is a leading hospitality management company that provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. We are dedicated to delivering exceptional guest experiences and maintaining a safe and secure environment for our guests and employees.


  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    QualificationsHigh School diploma or equivalent and/or experience in a hotel or related field preferredFlexible and long hours sometimes requiredHeavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objectsAbility to stand during...


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Company OverviewAt Omni Hotels & Resorts, we pride ourselves on delivering exceptional guest experiences that exceed expectations. Our team members are passionate about creating memorable moments for our guests, and we're committed to excellence in every aspect of our business.Job SummaryThe Front Office Supervisor plays a critical role in ensuring the...


  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Key ResponsibilitiesPatrol Hotel Premises: Conduct regular patrols of the hotel grounds, buildings, and common areas to detect and prevent any potential security risks or incidents.Respond to Emergencies: Respond promptly and effectively to emergency situations, including medical emergencies, security breaches, and guest complaints.Maintain Confidentiality:...


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Job Title: Front Desk Guest Services CoordinatorJob Summary: We are looking for a highly motivated and detail-oriented Front Desk Agent to join our dynamic team at Montelucia Resort & Spa. As a representative of our esteemed organization, you will be the initial point of contact for our discerning guests, establishing a strong foundation for an exceptional...


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Job Role: Front Desk RepresentativeLocation: Montelucia Resort & SpaJob Summary: We are recruiting for a high-energy Front Desk Agent to join our dynamic team! In this pivotal role, you will be the face of our organization, setting the tone for an extraordinary guest experience. As a master communicator and problem solver, you will demonstrate unwavering...


  • Paradise Valley, Arizona, United States Omni Hotels Part time

    About Our CompanyOmni Hotels is a leading hospitality company with a reputation for excellence in guest service. We are committed to providing our guests with an exceptional experience through personalized attention and high-quality amenities.Job DescriptionProvide exceptional guest service by responding promptly to guest inquiries and resolving issues in a...


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Raise the Bar as a Resort Wellness ExecutiveWe are seeking an accomplished Wellness and Spa Executive to join our esteemed team at Omni Hotels. As a respected leader in the luxury spa industry, you will oversee the operation of our world-class Joya Spa, driving innovation and excellence in every aspect of the business.Your responsibilities will...


  • Paradise Valley, Arizona, United States Omni Hotels Part time

    About UsOmnis Hotels & Resorts is a leading hospitality company dedicated to delivering exceptional guest experiences. Our team members are passionate about providing world-class service and exceeding our guests' expectations. As a Front Desk Agent, you will play a vital role in helping us achieve our mission by creating a warm and welcoming atmosphere for...


  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Paradise Valley, Arizona, United States AVE by Korman Communities Full time

    Our award-winning hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, apply today for an opportunity to join our team What is a...


  • Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    About the RoleThis is an exciting opportunity to join our security team at the Scottsdale Plaza Resort as a Security Officer. In this role, you will be responsible for providing excellent customer service while ensuring the safety and security of our guests and staff.


  • Paradise Valley, Arizona, United States Omni Hotels Part time

    As a Welcome Ambassador at Omni Hotels, you will play a critical role in ensuring that our guests feel welcome and valued. Your responsibilities will include:Key Responsibilities:Greet and seat guests in a friendly and courteous mannerAssist managers with opening and closing proceduresFamiliarize guests with the menuAnswer phone calls and greet guestsYou...


  • Paradise Valley, Arizona, United States Marriott International Inc Full time

    Additional Information Job Number25036381 Job CategoryHousekeeping & Laundry LocationJW Marriott Scottsdale Camelback Inn Resort & Spa, 5402 East Lincoln Drive, Scottsdale, Arizona, United States, 85253VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a clean room and a...


  • Paradise Valley, Arizona, United States Marriott International, Inc Full time

    Additional InformationJob Number 25033734Job Category Housekeeping & LaundryLocation JW Marriott Scottsdale Camelback Inn Resort & Spa, 5402 East Lincoln Drive, Scottsdale, Arizona, United States, 85253 VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition TypeNon-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a...


  • Paradise Valley, Arizona, United States Omni Hotels Full time

    Omni Hotels Luxury Spa Leadership OpportunityAt Omni Hotels, we are seeking a seasoned Spa Director to lead our award-winning Joya Spa in Paradise Valley. As a key member of our resort team, you will be responsible for the overall operational function and management of the Spa, ensuring exceptional guest satisfaction and team excellence.The ideal candidate...

  • Conference Concierge

    3 weeks ago


    Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...