Data Transformation Strategist
3 days ago
Estimated Annual Salary: $120,000 - $180,000
About Yellowbrick Data, Inc.Yellowbrick Data, Inc. empowers companies to make faster decisions with all of their data. Our passionate team is focused on creating new opportunities with data and analytics.
We've created a Kubernetes-based cloud-native data platform for the hybrid multi-cloud world. Our innovative platform can run in customer's cloud accounts or on-premises private clouds, offering flexibility while ensuring data residency, localization, and sovereignty, all with significant performance improvements.
Job Description:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion by ensuring that our clients receive maximum value from our products and services.
- Customer Relationship Management: Build and maintain strong relationships with key stakeholders at all levels of client organizations, becoming a trusted advisor and point of contact.
- Account Strategy & Growth: Develop and execute strategic account plans that align customer goals with company offerings. Identify opportunities for upselling, cross-selling, and expansion.
- Onboarding & Training: Lead and optimize the customer onboarding process to ensure successful adoption and engagement with the platform.
- Retention & Advocacy: Proactively manage customer health metrics, addressing any issues that may affect satisfaction or retention. Work to reduce churn and drive renewals.
To succeed as a Senior Customer Success Manager at Yellowbrick Data, Inc., you should possess:
- A minimum of 10 years of experience in customer success, account management, or a similar client-facing role, preferably within SaaS or technology environments.
- A proven track record of managing and growing enterprise-level accounts.
- A strong understanding of customer success methodologies, KPIs, and best practices.
- Excellent communication, presentation, and relationship-building skills.
- The ability to manage multiple accounts and priorities simultaneously with a proactive, solution-oriented mindset.
- Experience working cross-functionally with sales, product, and technical teams.
- Analytical and problem-solving skills, with the ability to identify and address customer needs.
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- Experience with CRM software, such as Salesforce, and customer success platforms like Gainsight, Totango, or ChurnZero.
- Technical background or familiarity with cloud-based solutions.
At Yellowbrick Data, Inc., we offer a competitive compensation package, including an estimated annual salary range of $120,000 - $180,000. We also provide opportunities for growth and development, a collaborative work environment, and a comprehensive benefits program.
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