Senior Cloud Support Specialist

2 weeks ago

Los Angeles, California, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Senior Cloud Support Engineer to join our team. As a member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

This role involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. You will be the primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities
  • Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
  • Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
  • Be highly experienced in multiple platforms and able to complete assigned duties with minimal direction from management.
  • Routinely act independently while researching and developing solutions to customer issues.
Requirements
  • Bachelor's degree in Computer Science, MIS, or relevant work experience.
  • 6+ years' experience in Infrastructure or cloud-related field.
  • In-depth knowledge of cloud computing.
  • In-depth knowledge of Networking.
  • Experience with public-cloud platforms like OCI, AWS, Azure, and/or GCP (including Networking).
  • Prior experience in a Technical support role.
  • Demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.
  • Good written and verbal English communication skills.
  • Ability to work with a global, remote workforce.
  • Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
  • A focus on customer service/satisfaction.
Preferred Qualifications
  • Scripting experience in Ansible, Python, Terraform, and others.
  • Integration technologies (APIs and CLIs).
  • Knowledge on Oracle Database and Exadata.
Benefits

Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance, and AD&D. We also offer a 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and group legal.

We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We encourage employees to give back to their communities through our volunteer programs.

Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates. We are committed to including people with disabilities at all stages of the employment process.

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