Service Solutions Specialist

6 days ago


GondrecourtleChâteau, Grand Est, United States McQuillan Home Services Full time

**Job Summary**

We are seeking a skilled Customer Service Representative to serve as the primary point of contact for customers, managing inquiries and providing information about our services. This role involves scheduling appointments, answering questions regarding HVAC and plumbing systems, and documenting customer issues and preferences.

The ideal candidate will be able to guide customers through troubleshooting steps, offer reassurance, and effectively manage expectations. Additionally, they will follow up with clients after service calls to gather feedback, resolve any lingering issues, and ensure a positive experience.



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