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Operating Room Scheduler

2 months ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Position Overview:
As a vital member of the Scheduling Office, the Surgery Scheduler plays a crucial role in ensuring the smooth operation of surgical procedures. This position involves the timely and precise management of the daily operating room schedule and associated documentation.

Key Responsibilities:
1. Efficiently locate orders and accurately schedule surgical procedures within the appropriate Epic systems, ensuring all details are correct and complete.
a. Review case orders for accuracy, confirming that diagnoses align with procedures.
b. Address any discrepancies in laterality and escalate issues to the ordering provider as necessary.
c. Coordinate with vendors and clinical teams to procure special grafts and tissues.
d. Adjust the scheduling grid to meet time and room requirements effectively.
e. Provide accurate estimates for case durations, considering historical data and surgeon input.
f. Update additional databases as per departmental protocols.
g. Optimize provider schedules by promptly adjusting for cancellations.
h. Manage rescheduling of surgical cases and communicate changes to relevant parties.
i. Schedule complex joint surgical cases as required.
j. Recommend appropriate doctor preference cards and supply lists for each case.

2. Schedule patient appointments with the correct provider, ensuring all necessary information is included.
a. Utilize advanced knowledge of scheduling tools to facilitate care coordination.
b. Employ decision-making tools to secure the right appointments with the appropriate medical teams.
c. Schedule pre-operative and post-operative appointments within designated timeframes.
d. Maintain proficiency in scheduling applications and processes.
e. Ensure appointments are made accurately, considering all relevant factors.
f. Engage in discussions with healthcare teams regarding complex scheduling needs.
g. Timely request and send records to Health Information Services.
h. Verify insurance information for each scheduled appointment.
i. Complete pre-registration tasks accurately.
j. Address concerns raised by referring providers or patients.

3. Exhibit effective communication, decision-making, and organizational skills to ensure optimal job performance.
a. Educate patients on pre-surgery requirements and what to expect on the day of the procedure.
b. Communicate significant changes to the surgical schedule to all impacted parties.
c. Manage provider calendars, capturing out-of-office dates and releasing OR time as needed.
d. Accomplish daily tasks with minimal supervision.
e. Prioritize work effectively to meet goals.
f. Handle confidential matters with discretion.
g. Demonstrate familiarity with current medical coding practices.
h. Ensure timely communication with billing staff for accurate pre-certification information.
i. Understand insurance data and requirements to facilitate pre-authorizations.
j. Use sound judgment regarding when to involve healthcare professionals in the authorization process.

4. Provide education to patients and guardians regarding managed care processes and financial obligations.
a. Inform patients about payment responsibilities at the time of service.
b. Communicate authorization statuses as necessary.
c. Prepare financial liability estimates and process payments as required.
d. Demonstrate proficiency in telephone communication technology.

5. Deliver exceptional customer service to referring providers and patients.
a. Establish initial contact with referring providers and patients via phone.
b. Provide comprehensive overviews of the surgical process to patients.
c. Ensure patients complete pre-operative requirements.
d. Foster positive relationships with referring providers and their staff.

6. Assist with operational patient flow and problem-solving as needed.
a. Advocate for patients in navigating the healthcare system.
b. Guide patients and families in accessing appropriate resources.
c. Develop tools to assess the efficiency of patient referral processes.
d. Perform related tasks to enhance patient service quality.
e. Implement procedural changes accurately and promptly.

7. Maintain current knowledge and adhere to departmental policies.
a. Provide cross-coverage for scheduling and registration tasks as necessary.
b. Verify patient demographic information accurately.
c. Complete required tasks prior to forwarding cases.
d. Exhibit a thorough understanding of scheduling and insurance practices.

8. Collaborate effectively within a team environment while maintaining attention to detail.
a. Utilize reports to ensure efficient clinic operations.
b. Verify the accuracy of provider orders using medical terminology knowledge.

9. Contribute to the professional development of colleagues.
a. Mentor new employees and model positive behaviors.
b. Create a supportive environment for the education of coworkers.
c. Complete mandatory training within established timeframes.

10. Ensure optimal utilization of physician OR time.
a. Review open cases for suitable replacements when cancellations occur.
b. Confirm patient readiness for surgery and willingness to adjust dates.
c. Monitor authorization statuses and release physician time as appropriate.

11. Perform additional duties as assigned.

Compensation: $27.92 Hourly

Minimum Requirements:
Education: High School Diploma or equivalent required; Associate's Degree in a related field preferred.
Experience: 3 years in a clinical setting required for external candidates; internal candidates should demonstrate proficiency in the Access Associate Senior role.
License/Certification: None required; Certified Healthcare Access Associate (CHAA) preferred.

Skills:
- Strong communication skills in both spoken and written forms.
- Attention to detail and clear message composition.
- Knowledge of medical terminology and coding.
- Proficient in MS Office and Epic applications.
- Ability to adhere to policies and procedures.