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Mechanical Engineer
2 months ago
At Gradient, we're revolutionizing home comfort while championing environmental sustainability. Our mission is to combat climate change by redefining how homes are heated and cooled. We envision a future where every individual can enjoy comfortable living spaces without contributing to carbon emissions.
Role OverviewThis role is a key part of our journey toward fully decarbonizing buildings. As a Mechanical Engineer - Sustainability Specialist, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future.
Responsibilities- Customer Support: Provide exceptional support by addressing inquiries, troubleshooting technical issues, and resolving problems efficiently. Develop expertise in heat pump systems, wireless technologies, hardware, and controls to assist customers with their specific needs.
- Troubleshooting and Diagnostics: Troubleshoot and diagnose issues related to Gradient systems, hardware installations, controls, and functionality. Provide step-by-step guidance to customers and escalate complex problems to engineering teams.
- Adaptability and Continuous Learning: Adapt quickly to changing technologies, processes, and customer requirements. Continuously learn and upgrade skills to stay up-to-date with industry developments.
- Account Management: Assist customers with billing, warranty claims, part replacements, and other account-related tasks. Collaborate with internal teams to coordinate issue resolution and provide feedback to improve products and services.
- Hands-on Training and Quality Control: Perform repairs, replacements, and quality control checks. Demonstrate in-depth knowledge of product offerings, including technology, functionality, and compatibility. Conduct hands-on training for contractors and technicians.
- 1+ years of hands-on experience with heating and cooling systems
- Previous experience in a customer experience role, preferably in technical support, is highly desirable
- Exceptional verbal and written skills to explain complex technical concepts to customers with empathy and clarity
- Strong analytical and problem-solving skills to troubleshoot technical issues, identify root causes, and propose effective solutions
- Excellent organizational and time management skills to handle multiple customer inquiries and prioritize tasks effectively
- Ability to adapt quickly to changing technologies, processes, and customer needs. Willingness to continuously learn and upgrade skills
- Bonus Qualifications: Familiarity with IoT integration, strong problem-solving and troubleshooting abilities, experience with hardware troubleshooting
