Lead Guest Service Host

4 weeks ago


Villa Park, Illinois, United States Play Spin Win Brands Full time
Job Description

At Play Spin Win Brands, we're looking for a skilled Restaurant Operations Manager to lead our team and maintain a high level of customer satisfaction. As a key member of our team, you'll be responsible for ensuring efficient restaurant operations, monitoring training and development of new employees, and preparing weekly schedules for each location.

Key Responsibilities:

  • Effectively lead the restaurant and maintain a minimum of 3 shifts per week.
  • Assist the Multi-Unit Manager with 1-2 stores.
  • Responsible for monitoring training and development of new employees.
  • Prepare Weekly schedules for each location to be reviewed by Multi-Unit Manager.
  • Assist with labor management costs by managing overtime.
  • Lead each shift by assigning tasks, and following up with all team members.
  • Must be proficient in each area of the restaurant to assist when necessary.
  • Acts with integrity and honesty while promoting the Play Spin Win Brands culture.
  • Follow inventory control procedures to reduce product loss.
  • Maintain cleanliness and organization throughout the restaurant.
  • Manage time effectively and meet all job responsibilities.
  • Maintain a positive work environment for employees and guests.
  • Prepare foods when necessary.
  • Ensure all food items are prepared in accordance to Play Spin Win Brands' standards of quality, consistency, and timeliness.
  • Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
  • Follow proper sanitation and safety procedures.
  • Maintains regular and consistent attendance and punctuality.

Requirements:

  • Must be 21 years of age.
  • Previous experience is preferred.
  • Must have a reliable form of transportation.
  • Able to use a touch-sensitive POS System.
  • Knowledge of the service environment.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • Able to lift minimum of 10 lbs
  • Attend meetings and trainings as required by management.
  • Perform other duties as requested by management.

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