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Head Housekeeping Supervisor

2 months ago

Savannah, Georgia, United States Marriott International Inc Full time

Position Overview:
As a pivotal member of our hospitality team, the Head Housekeeping Supervisor is responsible for overseeing the cleanliness and upkeep of guest accommodations and public areas. This role ensures that all housekeeping operations meet the highest standards of quality and service.

Key Responsibilities:
1. Monitor the status of cleaned rooms and ensure compliance with cleanliness standards.
2. Complete necessary housekeeping documentation and checklists to report on the condition of assigned areas.
3. Assign room cleaning tasks and inspect completed work to ensure guest satisfaction.
4. Respond promptly to guest requests and collaborate with other departments to enhance service delivery.

Team Leadership:
Assist in the recruitment, training, and scheduling of housekeeping staff. Foster a positive work environment by motivating and guiding team members, serving as a role model in professionalism and service excellence.

Safety and Compliance:
Adhere to all company policies regarding safety and security. Report maintenance issues and safety hazards promptly. Ensure proper handling and storage of cleaning materials.

Guest Engagement:
Welcome and acknowledge all guests, addressing their needs with genuine care. Maintain confidentiality and protect company assets while ensuring a professional appearance at all times.

Operational Efficiency:
Identify and implement strategies to enhance operational efficiency, productivity, and quality of service. Develop strong working relationships with colleagues to achieve common goals.

Physical Requirements:
Ability to lift and carry objects weighing up to 55 pounds independently, and heavier items with assistance. Capable of pushing and pulling housekeeping carts and navigating various surfaces.

Qualifications:
Education: High school diploma or equivalent.
Experience: Minimum of 1 year in a related role.
Supervisory Experience: Not required.
Certification: None required.

At Marriott International, we are dedicated to fostering a diverse workforce and an inclusive culture. We are committed to empowering our associates to thrive and contribute to our mission of delivering exceptional hospitality experiences.