Creative Event Planner and Customer Experience Specialist

1 week ago


BalaCynwyd, Pennsylvania, United States Michaels Arts and Crafts Full time

About Michaels Arts and Crafts

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At Michaels, we're passionate about inspiring creativity in our customers. As a leading arts and crafts retailer, we offer a wide range of products and services to help individuals bring their ideas to life.

Job Overview

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We're seeking an experienced Creative Event Planner and Customer Experience Specialist to join our team. In this role, you will be responsible for planning and coordinating events within our store, as well as providing exceptional customer service to our guests.

Estimated Salary: $45,000 - $60,000 per year

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This is a full-time position that offers a competitive salary, benefits package, and opportunities for professional growth and development.

Key Responsibilities

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  • Event Planning: Plan and coordinate events such as children's birthday parties, craft classes, and other activities within the store to provide a fun and engaging experience for guests.
  • Customer Service: Deliver exceptional customer service by helping guests shop, locate products, and find solutions to their creative needs.
  • Communication: Communicate effectively with clients, store team members, and management to ensure smooth event execution and guest satisfaction.
  • Administrative Tasks: Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

Requirements

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  • Experience: Retail and/or customer service experience required.
  • Skills: Excellent communication and organizational skills, ability to work independently and as part of a team, and strong problem-solving skills.
  • Physical Demands: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.

Work Environment

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Our stores are climate-controlled public retail spaces with some stock rooms and frame shops that may not be climate-controlled. Some outdoor work may be required, such as retrieving shopping carts or unloading trucks. We strive to create a positive and inclusive work environment where everyone can thrive.

Benefits

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  • Competitive Salary: $45,000 - $60,000 per year.
  • Benefits Package: Comprehensive health insurance, paid time off, and opportunities for professional growth and development.

Why Work at Michaels?

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We believe in the power of creativity to inspire and transform lives. Our team members are passionate about helping others explore their artistic side and bringing their ideas to life. If you share our passion for creativity and customer service, we encourage you to apply for this exciting opportunity



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