Restaurant Operations Manager
6 days ago
We are seeking a highly motivated and experienced Shift Manager to join our team at Pollo Campero. As a Shift Manager, you will play a critical role in leading our crew, ensuring exceptional customer experiences, and driving business growth.
Key Responsibilities- Shift Planning and Execution: Plan and manage shifts to ensure seamless restaurant operations, including opening and closing procedures.
- Team Leadership: Lead and develop a high-performing team, providing coaching, guidance, and support to ensure excellent customer service and quality food preparation.
- Customer Satisfaction: Ensure customer satisfaction by resolving issues promptly and maintaining a positive atmosphere in the restaurant.
- Inventory Management: Assist with inventory management, including logging and ordering supplies.
- Staffing and Scheduling: Assist with staffing needs, including scheduling and time-off management.
- Quality Control: Maintain high standards of quality, cleanliness, and safety in the restaurant, including food preparation areas, cooking services, and dishes and utensils.
- Compliance and Safety: Ensure compliance with all safety rules, policies, and procedures, including food safety and handling protocols.
- Age and Education: Must be at least 18 years old and have a high school diploma or equivalent.
- Language Skills: Must be fluent in English and Spanish.
- Experience: 1+ year of experience in a similar role or with customer service experience.
- Physical Demands: Ability to lift and push 50 pounds, stand for long periods, and work in a fast-paced environment.
- Availability: Flexibility to work nights, weekends, and holidays.
- Certifications: Food Handlers Card/ServSafe Certification preferred.
We offer a competitive salary range of $18.50 per hour, opportunities for career growth and development, and a dynamic work environment.
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