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Bicycle Service Technician

2 months ago

Fort Wayne, Indiana, United States Trek Retail Corporation Full time

Position Overview: Bicycle Service Technician

In this dynamic role, you will be responsible for ensuring that bicycles are maintained to provide an exceptional riding experience for their owners. Your expertise will be essential in diagnosing repairs, servicing a variety of bike models, and assisting customers in selecting the perfect accessories for their rides. Additionally, you will have the opportunity to test ride the latest bike models prior to their public release. Building rapport with customers who depend on your skills to keep their bicycles in prime condition is a fundamental aspect of this position. You will also serve as a key representative of the service department in the absence of the Service Manager.

Key Responsibilities:

  • Demonstrate self-motivation and a collaborative spirit, ready to tackle any task that arises
  • Exhibit exceptional customer service skills, characterized by a friendly attitude, active listening, and a proactive approach to problem-solving
  • Communicate effectively with customers to understand their needs and provide tailored solutions
  • Pay close attention to detail and exhibit a strong passion for resolving issues
  • Show enthusiasm for learning about bike servicing techniques and technologies
  • Commit to ongoing education regarding best practices in service and the latest advancements in the industry

Benefits of Working with Trek:

Enjoy a flexible and positive work environment with competitive health benefits, including various medical plan options, dental and vision insurance.

Access to Flexible Spending Accounts (FSA) and life insurance coverage with additional options.

Benefit from a generous vacation allowance and participate in a 401(k) plan with matching contributions and Employee Stock Ownership Plans (ESOP).

Enjoy 12 weeks of fully paid maternity leave and paid company holidays to help you recharge.

Take advantage of tuition reimbursement of up to $15,000 for undergraduate and master's programs.

Exclusive discounts for employees and their partners at retail locations.

Trek is committed to promoting Equal Employment Opportunities and welcomes applications from all individuals.