Technical Support Specialist
4 weeks ago
We're seeking a skilled Technical Support Specialist to join our team at PSG Global Solutions Careers. As a key member of our retail network support team, you will be responsible for providing technical support for hardware, software, store networks, and applications. Your expertise will be essential in ensuring the smooth operation of our retail systems.
Key Responsibilities
- Use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications.
- Manage simultaneous connections to multiple stores and pieces of equipment, prioritizing repairs based on emergency priority.
- Monitor data packet loss and provide solutions to resolve underlying problems.
- Identify and correct issues before they affect store operations.
- Determine the best course of action to improve performance and efficiency of store systems, equipment, and applications.
- Manage multiple tickets and work them in order of emergency to lowest priority.
Our Client Experience Required for Your Success
- Associate degree in Computer Networking or 2 years of related experience.
- Specialized training in network communication, PC architecture, and application support.
- Complete understanding of store networks (hardware and software), PC architecture, wireless communication, routers, and third-party cellular devices.
- Knowledge of non-standard equipment not connected to the Speedway network.
- Ability to manage simultaneous connections to multiple stores and equipment, and prioritize repairs.
- Ability to research and resolve issues, explain technical information in layman's terms, and occasionally lift up to 40 pounds.
- Available to work a variety of shifts, including second and third shift, weekends, and holidays.
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