Support Specialist

3 weeks ago

Enon, United States Motion Recruitment Full time

Support Specialist

Location: Enon, OH

Contract Duration: 9 Months with strong possibility of extension


Position Overview:

Our client is seeking a Support Specialist for a 9-month contract in Enon, OH. This role involves working on-site to facilitate the conversion of approximately 3,100 retail stores to standardized systems and processes.


Key Responsibilities:

  • Support the Senior Scheduler:
  • Assist with scheduling In-Store Coaches, Kickoff Meetings, and other operational support meetings.
  • Collaborate with Operations for administrative and Field Training activities, ensuring tasks are efficiently handled.
  • Coordinate with other staff members or departments to facilitate smooth scheduling processes.
  • Support the Change Manager:
  • Create and maintain a Task Tracker document that monitors daily change management activities.
  • Track task descriptions, deadlines, priority levels, status updates, and any other relevant information.
  • Help the Change Manager stay organized and ensure timely completion of important tasks.

Qualifications:

  • Associate or 2-year degree.
  • 3+ years of relevant experience.
  • Strong organizational skills with exceptional attention to detail and effective communication abilities.
  • Proficiency in Excel, Teams, and Power BI for scheduling and task management, including:
  • Utilization of formulas, shortcuts, and conditional formatting.
  • Creation of worksheets with VLOOKUP, XLOOKUP, IF Functions, COUNTIF, CONCATENATE, dropdown lists, and pivot tables.

Day-to-Day Responsibilities:

  • Work closely with the Scheduler and Change Manager to set up market kickoff meetings.
  • Update various Smartsheets, send communications, pull reports, and track reporting to identify any issues.
  • Order equipment for new personnel joining the team.
  • Coordinate with field staff and operations to confirm the required number of personnel at different locations, ensuring all resources are accounted for.

Additional Information:

  • Must be adaptable and able to pivot quickly as needed.
  • Hybrid schedule: 3 days per week onsite; can start earlier (7 AM) if desired.

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