Store Team Member

3 days ago


Augusta, Georgia, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused Store Team Member to join our team at Michaels Stores. As a Store Team Member, you will play a vital role in delivering an exceptional shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, helping them find products and answering their questions.
  • Merchandise Management: Maintain a well-organized and visually appealing store environment, including stocking shelves, processing merchandise, and adhering to store recovery standards.
  • Checkout Experience: Ensure a fast and friendly checkout experience for customers, handling cash and operating a cash register accurately.
  • Omni-Channel Support: Assist with online orders, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and provide excellent customer service to customers.
  • Inventory Management: Participate in truck unloading, stocking, and planogram processes to ensure accurate inventory levels and store displays.
  • Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and maintenance.
  • Ad-Hoc Tasks: Perform various tasks as assigned by management, including supporting shrink and safety programs.
Requirements
  • Customer Service Experience: Retail and/or customer service experience preferred.
  • Physical Demands: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Work Environment: Public retail store setting with climate-controlled areas and some outdoor work.
About Michaels Stores

Michaels Stores is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada. We are committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.



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