Community Hub Representative
2 weeks ago
Join us at FIGS, a rapidly growing company that's revolutionizing the healthcare apparel market. We're seeking a highly skilled Community Hub Associate to help us deliver exceptional customer experiences and drive business growth.
About the RoleThis dynamic role is ideal for individuals who are passionate about delivering outstanding customer service and thrive in fast-paced environments. You will be responsible for managing inventory, assisting with in-store events, and maintaining high standards of customer engagement.
Responsibilities- Customer Engagement:
- Greet and assist customers with product knowledge and guidance.
- Share the FIGS brand story and mission with visitors, fostering connections within the healthcare-focused community.
- Support customer transactions, including purchases, returns, and exchanges.
- Collaborate on in-store events and initiatives to engage customers.
- Sales Support and Inventory Management:
- Organize and maintain sales floors to reflect FIGS' standards.
- Manage back-of-house tasks, such as receiving, inspecting, and organizing inventory.
- Assist with regular inventory counts and identify replenishment needs.
- Operations and Safety:
- Adhere to store safety protocols and maintain a safe environment for team members and customers.
- Report potential issues or inventory concerns to management.
Qualifications:
- Previous retail experience, with a focus on customer service.
- Strong interpersonal skills and effective communication.
- Ability to unpack, organize, and lift inventory (5-50 lbs), as well as walk an average of 12,000 steps per shift.
- Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
- Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
Benefits:
- A competitive hourly pay range of $16-$20, based on experience.
- Opportunities for professional growth and development.
- A fun and supportive work environment.
About Us:
At FIGS, we're committed to empowering and serving healthcare professionals worldwide. Our innovative approach to healthcare apparel has made us a category-defining leader in the industry.
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