Customer Service Representative

4 weeks ago


Florham Park, New Jersey, United States PrideStaff - Morristown-Parsippany, NJ Full time
Job Summary

PrideStaff is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Morristown-Parsippany, NJ. As a Customer Service Representative, you will be responsible for scheduling patients for diagnostic procedures at contracted radiology facilities.

Key Responsibilities:

  • Answer incoming calls from claim adjusters, patients, facilities, and referring providers.
  • Work directly with Claim Adjusters to provide concierge service to top-tier clients.
  • Follow Special Account Instructions to deliver superior service to all client partners.
  • Meet and exceed aggressive service level commitments.
  • Complete pending patients call list assigned daily.
  • Document each patient file accurately with details of the scheduling encounter and update all parties.
  • Ensure appropriate scheduling documents are forwarded to radiology facilities.
  • Use problem-solving skills when faced with difficult situations.

Requirements:

  • At least 1 year of inbound/outbound Call Center experience.
  • Experience with PIP/WC precertification is preferred.
  • High School Diploma or equivalent.
  • Knowledge of ACD phones.
  • Problem-solving skills.
  • Excellent attendance and punctuality.
  • Ability to adapt to new and changing situations.
  • Ability to think under pressure and act accordingly.
  • Ability to work independently or as part of a group.
  • Excellent verbal and written communication skills.

Benefits:

  • Medical, Rx, and Wellness Benefits.
  • Dental and Vision Plan Options.
  • Short-term Disability.
  • 401(k) Retirement Plan.
  • Holiday Pay.


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