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Director of Sports Innovation and Community Engagement
4 weeks ago
Award-winning TOCA Soccer Training Facility is seeking a visionary leader to spearhead its cutting-edge operations in Kennesaw, GA.
Job Highlights:- Reports To: Regional Director of Operations
- Location: Kennesaw, GA
- Benefits: Health, Vision, Dental, 401K, and Paid Time Off
As a General Manager at TOCA Soccer Training Facility, you will be responsible for driving the next wave of soccer innovation, fostering a culture of excellence, and delivering exceptional experiences for our guests and team members. If you have a passion for people, a love for sports, and the resourcefulness to make things happen, this is your moment to shine.
Key Responsibilities:People:- Lead the recruitment and development of a high-performing team, collaboratively working with the Regional Director of Operations to build a dream team.
- Coach, inspire, and lead your team to foster a culture where every member feels valued and motivated to bring their best.
- Develop and implement creative team engagement strategies to drive low turnover and high energy levels among team members.
- Oversee day-to-day operations, ensuring the facility is always clean, well-maintained, and ready to impress our guests.
- Lead a team of coaches and front-desk legends to create a high-energy, guest-first atmosphere that makes everyone feel like an MVP.
- Develop and implement maintenance protocols to keep the facility in top-tier shape, ensuring seamless training sessions and guest experiences.
- Drive a guest-centric mindset, delivering next-level service and addressing concerns to turn every guest into a raving fan.
- Track and crush key performance indicators (KPIs) across facility upkeep, guest satisfaction, and revenue growth.
- Ensure a 60% conversion rate of new guests into loyal patrons.
- Collaborate with sales and marketing teams to launch initiatives that drive acquisition and retention.
- Host events and create buzz in the local soccer community, working closely with your center and regional teams.
- Be the face and voice of TOCA in the local soccer scene, building partnerships that fuel growth and connecting with community members.
- Live and breathe TOCA's core values of excellence, grit, innovation, and community, serving as a culture ambassador to make these values come alive.
- Work with leadership to maintain a unified, high-vibe culture that resonates throughout the facility, driving staff engagement to new heights.
- 3-5 years of operations leadership experience, preferably in sports, retail, or hospitality.
- Proven track record of juggling schedules and ensuring smooth operations without breaking a sweat.
- Passion for people and sports is a must, with the ability to connect, engage, and create a community.
- Ready to work non-traditional hours, as the soccer action never stops, and neither do you.
- Physical stamina to handle the demands of the job, including lifting, moving, and being on your feet.
- Strong financial sense and ability to assess the impact of decisions on the bottom line.
- Stellar communication skills and ability to create a welcoming environment that aligns with TOCA's vibe.
Estimated salary: $60,000 - $80,000 per year, depending on experience and qualifications.
Award-winning TOCA Soccer Training Facility is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
