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Regional Field Office Supervisor

2 months ago

Atlanta, Georgia, United States GeorgiaGov Full time

Job Title: Planning List Administrator

Job Summary:

The Planning List Administrator will oversee and support Planning List Administrators (PLAs) and State Service Coordinators (SSCs) assigned to a DBHDD Regional Field Office or coverage area. The successful candidate will ensure that the PLA/SSC team is productive, responsive, and provides accurate information to maintain a high level of customer service.

Key Responsibilities:

  • Supervise and plan work of assigned staff to ensure excellent customer service
  • Ensure that PLAs are moving individuals forward into services at a rate that will meet performance goals while maintaining a person-centered approach that meets individual needs
  • Ensure that SSCs are completing service plans, monitoring services as required, and reviewing individuals for conversion to Waiver funding
  • Track completion of annual and initial needs assessments by the PLA Navigator and other team members and prepare quarterly reports to meet Waiver deliverable requirements
  • Respond quickly to any escalated customer service concerns
  • Maintain up-to-date knowledge of DBHDD Waiver and State Funded services and the requirements thereof
  • Analyze operational data, including monthly admission and discharge data, and individual staff productivity; make assignment, training, and other program decisions based on findings
  • Assist the Director and Assistant Director of Field Operations and others in maintaining consistent processes across regions
  • Develop and maintain awareness of providers across the assigned region or coverage area, including the strengths and/or challenges of specific providers; use knowledge of providers to verify that PLAs and SSCs are matching each individual with an appropriate selection of provider choices
  • Participate in policy development by presenting data and making recommendations based on awareness of the potential impact of policy changes on the system at the individual and provider level
  • Provide informational presentations to stakeholder groups as requested and approved by the Assistant Director of Field Operations
  • Manage administration of program processes and secretarial and clerical support of the unit if appropriate
  • Contribute to solutions of challenges ranging from finding resources for individuals to addressing systemic problems within and across regions
  • Actively participate as a member of the Regional Management Team and may back up the RSA or I&E Manager in the absence of either
  • Make decisions in compliance with agency-specific rules, regulations, policies, and procedures
  • Other critical requirements include the ability to attend to details, to track to and meet multiple deadlines, and to clearly communicate work assignments and expectations
  • Ask for assistance as needed
  • Able to prioritize and respond to urgent requests
  • Other duties as assigned

Qualifications:

A Master's degree in a related field from an accredited college or university OR a Bachelor's degree in a related field from an accredited college or university AND Two years of related experience. Note: Some positions require eligibility for licensure.

A Bachelor's degree in business or related field from an accredited college or university AND Four years of experience related to area of assignment. Note: An equivalent combination of education and job-specific experience that provided the knowledge, experience, and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications:

A Master's degree in one of the social sciences field with two years of Developmental Disabilities Services and two years which are in management/leadership OR a Bachelor's degree with four years of Developmental Disabilities experience, two years which are in management/leadership.

Documented experience collaborating with community-based providers, stakeholders, and advocates; knowledge of DBHDD Waiver and State Funded Services; familiarity with IDD Connects and Microsoft Office 365.

Employment Requirements:

To ensure the safety and wellbeing of our employees, individuals, and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure, and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

- Drug Screening
- TB Evaluation
- Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer

It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.