Patient Engagement Specialist
3 weeks ago
The Ridge, a leading substance abuse and mental health treatment program in the Midwest, seeks an experienced Aftercare Coordinator to join its team. This role is pivotal in ensuring client engagement and business development.
The ideal candidate will possess a unique blend of compassionate client service and strategic sales and marketing skills. They will work closely with clients, create personalized discharge plans, and collaborate with the marketing team on outreach initiatives.
Key Responsibilities:
- Meet individually with each client to review their healthcare providers and assess discharge needs.
- Develop relationships with quality care providers through collaboration with the marketing and outreach team.
- Manage CRM updates, client feedback, and post-discharge outreach to enhance client success and drive future referrals.
- Communicate directly with referral sources to expand our network with a customer-first approach.
- Support admissions team and provide occasional support for client interventions, tours, and transfers.
- Assist in alumni engagement and marketing research efforts to grow The Ridge's reach.
Requirements:
- Previous experience in a substance abuse treatment setting or as a Certified Drug and Alcohol Counselor (CDCA) preferred.
- Sales & Marketing Skills: Proven ability to engage clients and build strong provider networks; experience in outreach, relationship building, and fostering client retention is essential.
- Computer Proficiency: Comfortable using CRM systems and basic office software for documentation and client tracking.
- Communication Skills: Excellent verbal and written skills, with a client-centered, compassionate approach.
Estimated Salary: $55,000 - $65,000 per year, based on experience and qualifications.
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