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Operations Manager
3 months ago
At MV Transportation, we are seeking a highly skilled and experienced General Manager to lead our transportation operations. As a key member of our team, you will be responsible for providing strategic leadership and direction to our operating locations, ensuring the delivery of annual business plans and compliance with company policies and procedures.
Key Responsibilities:- Customer Relations: Effectively manage customer relationships through direct contact and outreach programs.
- Staff Management: Identify, select, train, and mentor location staff.
- Communication: Frequently communicate with location staff and support team members.
- Fleet Management: Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
- Safety and Training: Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Client Management: Maintain client contact routinely to meet or exceed expectations.
- Audits and Metrics: Conduct periodic departmental audits and review key operational metrics daily, weekly, and monthly.
- Financial Management: Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
- Policies and Procedures: Implement, promote, and adhere to company policies and procedures.
- Labor and Employee Relations: Participate in location(s) labor and employee relations activities.
- Contract Renewals: Provide insight and information to support location(s) contract renewals.
- Budgeting: Create and present location(s) annual budget.
- Talent Requirements: College degree or equivalent business management experience.
- Management Experience: Management experience required.
- Operations Management: Minimum of 5 years of comprehensive experience in operations management and a combination of 7 years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
- Labor/Union Negotiations: Must have labor/union(s) negotiations/expenses expertise.
- Dispatch and Scheduling: Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
- MS Office and Analytical Skills: MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
Starting salary range: $90,000 - $120,000
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
