Customer Service Representative

3 weeks ago


Mount Sterling, Ohio, United States WillowWood Full time
About WillowWood

We are a well-established industry leader in providing prosthetic and orthotic products to clinicians and amputees around the world. Our mission is to level the playing field between physically unchallenged people and all people who find themselves challenged due to limb loss or limb dysfunction.

The Role

The Customer Care Representative is a key position that provides first contact for customers regarding our off the shelf and Design Liner products. You will have overall responsibility for processing orders and returns as well as delivering information to customers.

Key Responsibilities
  • Promptly and professionally answer all phone calls
  • Receive and enter orders and process RMA's
  • Provide technical support for all WillowWood products
Requirements
  • High school diploma or higher
  • Proficiency with Microsoft Office products, ERP software, and CRM programs
  • Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.
What We Offer
  • A workplace that values the individual and treats everyone as family
  • Competitive wage with quarterly incentives
  • Competitive benefits package

We are an Equal Opportunity Employer: disability/veteran



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