Lead Software Architect
7 days ago
We are seeking an experienced Lead Engineer with Pega CRM expertise to join our Service Center Enterprise Technology team at Blue Cross Blue Shield of Massachusetts. As a key member of our team, you will be responsible for leading the development of a state-of-the-art CRM system for the Service Center organization, focusing on performance and user experience.
Key Responsibilities- Provide overall architecture/design for implementation of solutions on multiple projects or one large complex project under the guidance of the technical outcome lead.
- Create prototypes and proofs of concept as a means of eliciting and defining requirements.
- Map business requirements to Pega Infinity capabilities and decide when and which custom solutions (custom config or custom dev) are necessary.
- Lead or participate in business and functional requirements definition and prioritization/scoping of requirements and sizing of projects.
- Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Pega solutions.
- Accountable for contributing to the successful delivery and quality of technology solutions by driving difficult conversations and removing roadblocks.
- Architect and deliver a robust data model that supports the requirements.
- Coordinate and work with a team of Pega Lead Architects and developers to drive the various parts of the CRM solution.
- Establish standards and patterns to be followed by the entire team.
- Review and approve design artifacts and deliverables from various POD teams.
- 8-10 years' overall Solutions Architecture experience.
- 5+ years in Pega CRM with minimum 2 years in Pega Infinity version.
- Required Certifications: "Certified Pega Lead System Architect" (or) "Certified Pega Senior System Architect". Optional license "Certified Pega Customer Service Developer".
- Common Data Model knowledge with Healthcare data knowledge and strong data modeling experience.
- Knowledge of contact center technology stack such Cisco Telephony, Verint, Medallia, Conversational Chat platforms.
- Proven track record of successful project delivery of large enterprise implementations.
- Excellent communication skills, equally comfortable with crafting emails as leading a white board discussion or delivering a technical presentation.
- Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
- Healthcare payer industry experience.
- Healthcare contact center or user experience related knowledge.
- Experienced with Pega projects that involved large data integration and data migration activities as part of project scope.
- Strong ability in documenting proposed current and future state in terms of solution architecture, functional/technical specifications, data integration and data migration solution design.
- Experience in Dev Ops practices and Jira.
- Experience in HTML, CSS and Javascript.
Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to YouWe are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
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