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Customer Service Representative

2 months ago

Brentwood, Tennessee, United States Simplify Compliance Full time

{"h1": "Customer Care Specialist", "p": "At Simplify Compliance, we are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while selling our products and services.

Responsibilities:

* Provide superior customer service to our customers
* Display professionalism and courtesy when dealing with customers and co-workers
* Cross-sell related products to customers as they call in with inquiries
* Research and resolve complaints to ensure customer retention and satisfaction
* Maintain knowledge of Company products and services to accurately communicate subscription and price information
* Assist customers with electronic services
* Accurately update customer records with every phone call
* Research and respond to customer inquiries and problems in a timely manner
* Accurately document customer correspondence
* Actively participate in department incentive programs
* Understand and have general knowledge of circulation management functions
* Assist with processing returned mail

Requirements:

* Excellent written and verbal communication skills with good telephone demeanor
* Problem-solving skills, self-motivated, goal and team-oriented
* Strong computer skills; proficient in Excel, Access and MS Word
* 1-3 years of customer service experience
* High School Diploma or equivalent

Equal Employment Opportunity

Simplify Compliance is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.", "lang_code": "en"}