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Digital Literacy Coach

1 month ago

New York, New York, United States The Consortium, Inc. Full time
Job Description

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals.

As a Digital Literacy Coach, you will be the face of OATS to older adults, delivering OATS curriculum and offering technology support, while serving as a brand ambassador and communicating the OATS culture of excellence, curiosity, and attitude.

You will teach OATS' curriculum using books and online resources specifically designed for older adults, guiding participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and more.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors' lives.

A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities:
  • Teaching technology courses virtually and in-person using the OATS curriculum and approach
  • Creating a comfortable and supportive learning environment
  • Offering personalized support to callers on the Senior Planet hotlines
  • Making outbound calls to Senior Planet members
  • Maintaining professionalism at all times
  • Representing and promoting Senior Planet culture and opportunities to course participants
  • Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
  • Coordinating with site staff, including site visits, graduations, etc.
  • Submitting paperwork in a timely manner
  • Collecting surveys and evaluations
  • Entering data into Salesforce database
  • Participating in trainer meetings and other training events
  • Recruiting participants, as needed
  • Participating in special projects, as needed (ex. outreach, curriculum, etc.)
  • Supervising volunteers who assist classes, as needed

This role requires a moderate degree of autonomy and independent judgment, especially in relation to programs assigned to teach and deliver.

You will set the tone, manage the environment, and help guide groups of all sizes towards learning objectives that are preset by OATS.

Decision-making authority is limited, and you must adhere to OATS training standards, approaches, and methodologies throughout all interactions with participants.

Qualifications:
  • Excellent speaking and communication skills
  • Ability to communicate technical information clearly in English and Spanish
  • Experience teaching teenagers, adults, and/or seniors, preferable
  • Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
  • Comfortable traveling to various senior/community centers as needed, when/if safe to do so throughout the 5 NYC boroughs; Brooklyn, Bronx, Manhattan, Staten Island and Queens.
  • Ability to work independently and as part of a training team
  • Superior time management skills
  • Flexibility, patience, and a sense of humor
  • Minimum of 1 year experience in a professional work setting