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Branch Manager

2 months ago

Lee's Summit, Missouri, United States Hertz Full time
Job Summary

We are seeking a highly skilled Branch Manager to lead our Hertz team and drive business success. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing branch operations, and driving revenue growth.

Key Responsibilities
  • Develop and Execute Business Plans: Create and implement annual business plans to ensure profitability and revenue growth.
  • Lead Branch Operations: Direct and organize all reservations, pick-ups, and customer service issues.
  • Build Relationships: Develop and maintain relationships with vendors, such as Lyft, Uber, and Pep-boys.
  • Coach and Develop Team Members: Provide coaching, training, and mentoring to all branch staff to ensure they have the skills and knowledge to succeed.
  • Conduct Performance Reviews: Complete regular performance reviews with branch staff to discuss strengths, development opportunities, and goals.
  • Communicate Effectively: Hold regular staff meetings to keep employees informed and motivated, and conduct monthly business reviews to ensure key performance indicator (KPI) knowledge.
  • Maintain a Positive Work Environment: Foster a positive and inclusive work environment that promotes employee engagement and retention.
Requirements
  • Education: High school diploma or general equivalency diploma required; Associates degree preferred.
  • Experience: Previous management experience in a fast-paced environment, preferably in car rental, hospitality, or tourism.
  • Skills: Strong leadership and communication skills, ability to direct and motivate teams, proficiency in technology, and knowledge of financial and business acumen.