Customer Experience Associate

3 weeks ago


Clarksville, Tennessee, United States FURNITURE CONNECTION, INC. Full time
About This Role

In this critical position, you will play a vital role in delivering exceptional customer experiences by ensuring the safe and efficient transportation of our products.

You will work closely with our lead drivers to ensure that all deliveries are completed accurately and efficiently, and provide excellent customer service throughout the delivery process.

Responsibilities:

  • Pre-delivery inspections to ensure vehicle safety and maintenance
  • Loading and securing merchandise for transport
  • Verifying delivery manifests to ensure accuracy
  • Greeting customers and conducting walk-throughs to identify potential issues
  • Assembling merchandise in-home and providing instructions to customers
  • Maintaining a safe driving record and adhering to traffic laws
  • Ensuring customer satisfaction through accurate and timely delivery processing

Requirements:

  • Ability to lift and move heavy items regularly
  • Excellent customer service skills and energy
  • Ability to work effectively in a fast-paced environment

What We Offer:

  • $45,000 - $60,000 per year (competitive pay)
  • Paid Time Off and Paid Holidays
  • Health, Dental and Vision Insurance
  • Furniture Purchase Discount
  • Retirement Plan with Company Match
  • Employee Referral Program
  • Employee Suggestion Program


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