Customer Service Ambassador

1 week ago


Bettendorf, Iowa, United States Scott County Family YMCA Full time

The Scott County Family YMCA is a dynamic and community-focused organization seeking a skilled Customer Service Ambassador to join our team. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and building meaningful relationships with our members and guests.

About the Role

We are looking for a highly motivated and organized individual who can effectively communicate with people of diverse backgrounds, cultures, and ages. As a Customer Service Ambassador, you will be responsible for providing top-notch customer service to all members, callers, volunteers, and visitors to our YMCA. Your warm smile, active listening skills, and ability to ask thoughtful questions will make our members feel welcome and valued.

Responsibilities:
  • Welcome and engage members and guests, using their names and expressing gratitude for their patronage.
  • Provide facility tours to help prospective members find the perfect membership and program options.
  • Build relationships with members, fostering connections within our YMCA community.
  • Utilize our operations software for member check-ins, program and membership registration, and payment processing.
  • Stay knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
  • Handle membership and safety concerns, addressing any issues promptly and appropriately.
Requirements

To be successful in this role, you must possess excellent communication and interpersonal skills, be able to work independently, and have a strong commitment to providing exceptional customer service. You should also be able to obtain CPR/AED/FA certification (classes provided through the YMCA) and meet the physical demands of the job, which include standing and/or sitting for at least 4 hours at a time every day, lifting up to 30 pounds occasionally, and navigating through the facility.

What We Offer

We offer a competitive wage of $12.50 per hour, flexible schedules, and opportunities for career development. Additionally, we provide free individual YMCA membership discounts on programs, child care discount 25% (must work min 20 hrs/week to qualify), summer camp discounts, free Employee Assistance Program (EAP) Program, Y Retirement Fund: Y pays 12% after employee meets eligibility requirements, eligible to participate in 403B savings account through Y Retirement Fund, tuition assistance, and competitive wages.

About Our Organization

The Scott County Family YMCA is a 4-star rated Charity Navigator employer for over 16 years, indicating that we outperform most other charities in America. We have also been voted 'Best in the QC' by Locals Love Us several years in a row. Our mission is to promote healthy living, foster community engagement, and support youth development in our region.



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