Front Desk Associate

2 days ago


Princeton, New Jersey, United States Graduate Princeton Full time
About the Role

As a Front Desk Associate at Graduate Princeton, you will be responsible for providing exceptional guest service and ensuring a seamless experience for all visitors.

Salary and Benefits

We offer a competitive hourly rate of $18-$22 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Key Responsibilities
  • Guest Service: Greet and welcome guests in accordance with our hotel standards, respond to inquiries about hotel services and facilities, and resolve any issues or concerns promptly.
  • Front Desk Operations: Maintain proper operation of the PBX console, log and deliver packages, mail, and messages to guests and meeting rooms, and review the Front Office log and Trace File daily.
  • Cash Handling: Follow cash handling and credit policies, be aware of all rates, packages, and special promotions, and handle check-ins and checkouts efficiently and courteously.
Requirements and Qualifications
  • Education: High school diploma or equivalent required; college coursework in a related field helpful.
  • Experience: Previous experience in a hotel or related field preferred.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and prioritize departmental functions, and knowledge of hospitality terminology.

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