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Customer Service Representative
2 months ago
We are a sales and client management firm dedicated to delivering exceptional solutions to our clients. Our company, Clear Concepts Management, specializes in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients.
Job Responsibilities:- Customer Interaction: Interact with current and prospective clients in a professional and friendly manner, addressing inquiries, providing information about our client's products/services, and offering assistance to ensure their needs are met.
- Sales Presentations: Facilitate sales presentations to clients with the goal of enrolling them in our client's available services.
- Troubleshooting: Troubleshoot and resolve client issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities.
- Record Keeping: Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.
- Team Collaboration: Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs.
- Previous Experience: Previous experience in customer support, client management, or a related field is preferred.
- Interpersonal Skills: Exceptional interpersonal and communication skills, both written and verbal.
- Problem-Solving: Strong problem-solving abilities with a customer-centric approach.
- Technical Skills: Proficiency in using CRM software and other relevant tools.
- Organizational Skills: Detail-oriented with excellent organizational skills.
- Teamwork: Ability to work collaboratively in a fast-paced, team-oriented environment.
- Client Focus: Empathetic and patient demeanor when dealing with client inquiries and concerns.
- Education Requirement: High school diploma or equivalent; Bachelor's degree preferred.
