Client Care Lead Specialist

3 days ago


San Diego, California, United States Ethos Veterinary Health Full time

About Veterinary Specialty Hospital by Ethos Veterinary Health, a leading veterinary healthcare provider, we strive to advance the profession through medicine, education, and business. As a key member of our team, you will assist in implementing and maintaining exceptional client service, ensuring a warm and welcoming experience for all.

Job Summary

We are seeking an experienced Client Care Lead to join our team at Veterinary Specialty Hospital. The ideal candidate will possess excellent communication skills, ability to diffuse difficult situations, and demonstrate professionalism in all interactions.

Key Responsibilities:
  • Assist in promoting and maintaining exceptional customer service, ensuring a seamless experience for clients and referring veterinary practices.
  • Promote effective communication among hospital departments, facilitating a collaborative environment.
  • Schedule adequate staffing to ensure efficiency based on customer flow and volumes, guaranteeing a high level of service delivery.
  • Develop, administer, and monitor client satisfaction surveys, analyzing responses to identify areas for improvement.
  • Maintain high visibility within the Client Care Department, fostering a positive and supportive work environment.
  • Participate in the recruitment and interview process with Talent Acquisition, helping to find top talent.
  • Assist with the onboarding of new employees, ensuring a smooth transition into their roles.
  • Develop, maintain, and update training procedures, ensuring all staff members are knowledgeable and proficient in hospital operations.
  • Provide mentoring, counseling, and development opportunities for subordinates, helping them grow in their careers.
Requirements:
  • An Associate Degree is required; a Bachelor's Degree is preferred or equivalent experience.
  • Two+ years of customer relations experience, with a proven track record of delivering exceptional service.
Compensation and Benefits:

We offer a competitive salary based on experience and skill level, ranging from $$$60,000 to $$$$80,000 per annum. Our comprehensive benefits package includes full-time benefits such as pet insurance, health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.



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