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Clinical Nursing Supervisor
2 months ago
Nursing Operations Manager
$2,500 Sign-on Incentive
Organizational Culture: Why Choose Us?
At Outer Cape Health Services, we believe that taking on a new position is more than just a job; it’s about committing to a mission that transcends daily tasks. Here, you will be part of a passionate team dedicated to protecting and enhancing vital community health resources. Our commitment is to foster a dynamic and inclusive workplace where every individual is appreciated and acknowledged for their distinct contributions.
About Us:
Our goal is to deliver comprehensive primary healthcare and supportive social services that enhance the health and well-being of everyone who resides in or visits the ten outermost towns of Cape Cod.
OCHS serves over 18,000 patients each year, ensuring that no one is denied access to services due to financial constraints. Established in 1987 through the merger of Health Associates of Provincetown and the AIM Medical Center in Wellfleet, Outer Cape Health has a rich history of growth and development in pursuit of this mission. As a Patient-Centered Medical Home, OCHS adheres to the highest standards, ensuring timely access to care and that staff operate at the peak of their licensure.
Core Values:
At Outer Cape Health Services, our core values are the bedrock of our organization, guiding us in our mission to provide outstanding health services to our communities. Our emphasis on teamwork ensures that we function as a unified entity, valuing each member's input and collaborating towards shared objectives. Integrity and transparency are fundamental to our operations, fostering a culture of trust and respect among our team and the communities we serve. We embrace technological advancements, continuously seeking innovative solutions to improve our services and operations. Above all, we prioritize a patient-centered approach, focusing on the needs and well-being of those we serve, striving to exceed expectations and make a significant impact in their lives.
Responsibilities of the Role:
Reporting to the Director of Nursing, the Nursing Operations Manager oversees, coordinates, directs, and assesses the performance of the nursing and medical assistant staff at Outer Cape Health Services. As the clinical leader, this role is pivotal in ensuring quality and efficient patient outcomes. The Nursing Operations Manager acts as the primary clinical resource for staff and is responsible for fostering an environment that supports patient-centered, team-based care. Additionally, this position entails implementing and upholding established OCHS policies and procedures while fulfilling assigned administrative responsibilities.
Key Duties Include:
- Collaborating with the Lead Medical Assistant to manage staffing levels, ensuring the development and communication of RN and MA schedules.
- Coordinating training and orientation for new RN and MA staff, forwarding completed documentation to Human Resources.
- Overseeing necessary clinical employee training, including CLIA and OSHA compliance.
- Working with provider leadership and the Health Center Director to address conflicts.
- Monitoring Patient Experience ratings and collaborating with providers to address patient concerns.
- Developing and revising effective workflows and procedures in collaboration with team members.
- Facilitating on-site process improvements with frontline staff.
- Identifying opportunities for revenue enhancement and cost reduction.
- Leading regular staff meetings for RN and MA personnel.
- Coordinating the ordering of clinical supplies and maintaining documentation to minimize waste.
- Serving as the Vaccine Coordinator, ensuring staff are up-to-date with immunization protocols.
- Conducting performance evaluations for MA and RN staff, including formal reviews and informal coaching.
- Assisting in the development of performance improvement plans in collaboration with the Director of Nursing.
- Collecting data and ensuring adherence to quality standards.
- Administering consistent and fair discipline to staff, holding them accountable for compliance with OCHS policies.
- Ensuring annual competency assessments for RNs and MAs are completed and documented.
- Modeling and supporting the principles of patient-centered, team-based care.
- Assessing designated clinical competencies upon hire and annually.
- Collaborating with healthcare providers and team members to deliver quality patient care.
- Administering medications, performing nursing procedures, and providing patient education.
- Conducting nursing visits and triage assessments.
- Coordinating care and participating in urgent care and hospital transfers as needed.
Qualifications:
- Bachelor's Degree required; Bachelor of Science in Nursing or Master's degree preferred.
- Current RN license from the Massachusetts State Board of Registration.
- BLS certification required.
- A minimum of four years of professional nursing experience, preferably in a hospital or primary care setting.
- At least three years of supervisory nursing experience.
- Exceptional organizational skills.
- Strong written and verbal communication abilities.
- Proficiency in computer applications, including Microsoft Office and OneDrive.
- Excellent judgment and problem-solving skills.
- Ability to maintain strict confidentiality.
- Demonstrated capacity to make independent decisions and manage staff effectively.
- Experience working in a culturally diverse and inclusive environment.
- Detail-oriented with the ability to manage multiple tasks and reprioritize as necessary.
- Reliable transportation for travel to OCHS sites.
Equal Employment Opportunity Statement Outer Cape Health Services is committed to a strong policy of equal employment opportunity and will comply with all applicable state and federal regulations by not discriminating against any applicant or employee based on race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability, or veteran status. Our commitment to equal employment opportunities encompasses all aspects of employment, including hiring, promotion, transfer, and conflict resolution.
OCHS also takes affirmative action to employ and advance in employment all individuals, regardless of their status as women, minorities, individuals with disabilities, or protected veterans, basing all employment decisions solely on valid job requirements.
Please inform us of any necessary accommodations required during the application process or at any time during employment.
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