Tax Service Representative

1 week ago


Brandon, Mississippi, United States Jackson Hewitt - 1689 Full time
Job OverviewAt Jackson Hewitt, we're dedicated to providing exceptional tax services to our clients. As a Seasonal Call Center Representative, you'll play a critical role in our mission to help Working Hard for the Hardest Working Americans.

Key Responsibilities:
  • Respond to customer inquiries, addressing their needs and concerns in a professional and courteous manner.
  • Utilize software and databases to research and provide accurate information, recommending the customer's next best action to take towards service completion.
  • Engage in active listening, confirming or clarifying information and diffusing angry clients as needed.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Document customer records and cases accurately and efficiently.

Requirements
  • 1-3 years of previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JH's products and/or services


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