Tax Service Representative
1 week ago
Key Responsibilities:
- Respond to customer inquiries, addressing their needs and concerns in a professional and courteous manner.
- Utilize software and databases to research and provide accurate information, recommending the customer's next best action to take towards service completion.
- Engage in active listening, confirming or clarifying information and diffusing angry clients as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Document customer records and cases accurately and efficiently.
Requirements
- 1-3 years of previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH's products and/or services
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