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Store Operations Manager

2 months ago

Pismo Beach, California, United States PVH Full time

Job Summary

We are seeking a highly motivated and experienced Floor Supervisor to join our team at PVH. As a key member of our store management team, you will be responsible for creating an emotional connection between our customers and the brand, exceeding expectations, and delivering top-line sales results.

Key Responsibilities

  • Customer Experience
    • Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
    • Execute replenishment to ensure sales floor inventory levels and size availability align with brand standards, collaborating with management on remerchandising decisions.
    • Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
    • Prioritize delivering an exceptional customer experience throughout the store and always place our customer first, asking for feedback and conveying business opportunities to the Store Manager.
    • Resolve customer concerns quickly while exceeding expectations.
  • Commitment to Efficiency
    • Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards, achieving or exceeding the brand's UPH processing standards.
    • Assist in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
    • Enforce all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
    • Assist with effective scheduling to support payroll strategies and budgets.
  • Associate Morale
    • Motivate and inspire associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
    • Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
    • Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
    • Embrace innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.

Requirements

  • Minimum of 2 years of retail experience required.
  • High school graduate/equivalent preferred.
  • Flexible schedule required, including nights, weekends, and overnight shifts, with some travel possible.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.