Claims Support Specialist

2 weeks ago

South Jordan, Utah, United States Alpha Warranty Services, Inc. Full time

Position: Customer Care Advocate - Claims Specialist

Job Type: Full-time

Compensation: $15-$16/hr. (based on experience) + $1/hr. for bilingual Spanish/English proficiency, with a $500 sign-on bonus after 6 months and up to $400 monthly performance bonus.

Alpha Warranty Services, Inc. is a veteran-owned enterprise established in 2002, recognized nationally as a leading provider of Vehicle Service Contracts (VSC). As a Customer Care Advocate in our Claims department, you will serve as the primary liaison for our clients throughout the vehicle repair claims process.

Your role involves assisting customers via phone, email, and chat to clarify their service contract benefits and claim statuses, while meticulously documenting each interaction in our system. Every engagement is an opportunity to empower our clients with essential information.

While automotive knowledge is not mandatory, a willingness to learn and understand the vehicle repair process is beneficial. Our Claims team, composed of ASE certified mechanics, collaborates directly with repair facilities to evaluate and determine the validity of customer claims.

Key Responsibilities:

  • Collaborate with internal departments, such as Sales, to address and resolve customer inquiries.
  • Utilize effective problem-solving skills and available resources to facilitate the claims process.
  • Offer innovative and meaningful solutions to complex issues whenever feasible.
  • Undertake additional responsibilities and projects as directed by management.

Qualifications:

  • Proven customer service experience is essential.
  • Experience in a call center environment is preferred but not mandatory.
  • Exceptional verbal and written communication skills in English; bilingual Spanish/English skills are highly valued and compensated accordingly.
  • Interest or experience in vehicle repair is a significant advantage.
  • Proficiency in navigating technology, including computers, phones, and various software applications.
  • Typing skills with a minimum speed of 30+ WPM.
  • Ability to collaborate effectively, solve problems, and pay attention to detail.
  • Adaptability to change and eagerness to embrace new opportunities as the company evolves.
  • A high school diploma or GED equivalent is required.

What We Offer:

  • Competitive salary with bonus opportunities.
  • A supportive company culture prioritizing people over profit.
  • Comprehensive health insurance options with generous company contributions.
  • Dental and vision coverage.
  • Life and disability insurance fully covered by the company.
  • 401k matching program with immediate vesting.
  • Paid Time Off (PTO) and paid holidays.
  • Paid Volunteerism Time Off (VTO) to engage with your community.
  • Legal and pet insurance options.
  • Free roadside assistance for personal vehicles.
  • Tuition assistance program with immediate eligibility.
  • Ongoing professional training and development opportunities.
  • Employee recognition and incentive programs.
  • A modern office environment with outstanding amenities, including a fitness center and recreational facilities.

About Alpha Warranty Services:

Alpha Warranty Services offers a comprehensive range of innovative vehicle protection products and services. Founded on principles of integrity and reliability, we have experienced consistent growth and established long-term partnerships with leading auto dealerships nationwide. Our commitment to quality and employee development has earned us recognition as a top workplace and a fast-growing company. If you seek a fulfilling career that balances hard work with enjoyment, consider joining our team.

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